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Monday, May 20, 2019

 One of the most dreaded things that a person has to undergo would be to transact with the government. Unfortunately, we all have to experience this as good citizens. Most if not all would always have some business with the LAND TRANSPORTATION OFFICE or LTO.
This post is about my experience in renewing my non-professional driver's license at the SM NORTH EDSA LTO office in the government's one stop shop in the Annex.  I had an expired license that was roughly 5 months overdue. Good news: everything went perfectly fine.
When you arrive, you will be greeted by 3rd party stalls such as this clinic where you should get your medical exam. You need to fill up a form, pay for the exam, and wait for your number to be called.
Once you're up, you have an eye exam where they will check your eyes through a machine and ask you to read a line on the wall.
After checking your weight, you are interviewed by the doctor. From here, they take a photo of you and print a document which you will need for the LTO.
 Going through this process would take 5 minutes tops if there is no line. After getting your documents, go further in the space to see the LTO desk at the back end. There, you need to submit the paperwork together with your old driver's license. Thankfully, you won't need to answer any forms. They will check your license for hits and liabilities and will then ask you to take a photo.
 Afterwards, you would need to visit the SM CASHIER which is a few desks away. Granted that there is a small convenient fee (I think about 5 Php), this was pretty fast and painless. I had to pay extra since I had an expired license. After paying, you show your papers back to the LTO desk and then they will ask you to go to a back room.
 In the back room, there are two terminals where staff will input your information. You will submit your papers here together with your old license. According to the new rules, you must surrender your old license. You will be able to see the information on screen to double check everything. 
They will then take your photo and ask for biometrics together with a signature for your license.
 Everything ends with you signing out on a piece of paper and receiving your brand new license.
Thankfully, I underwent the entire process in less than an hour. The medical exam took roughly 30 minutes as I was 15th in line. The LTO process though was extremely fast. I believe it only took me less than 20 minutes.
This is how government should work. Painless and easy with the end user in mind. Thank you very much LTO OFFICE SM NORTH EDSA.

Government One Stop Shop

Disclaimer: Wrote this based on my experience. I paid for my license.
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Written by Lovely

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